🔄 Refund & Returns Policy
Last updated: 12/29/2025
At Razomr, customer satisfaction is our priority. Please read our refund and return policy carefully
📦 Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
- Proof of purchase is required
- You may request a return within 14 days of receiving your order.
- Items must be unused, undamaged, and in their original packaging
- Certain items such as personal care products or customized items may not be eligible for return.
❌ The following items are not eligible for return:
Items that have been used or damaged after delivery
Items returned after 30 days
Clearance or final sale items
💰 Refunds
Once your return is received and inspected:
We will notify you of the approval or rejection of your refund
Approved refunds will be processed to your original payment method
Refunds are issued within 7–10 business days after approval
Please note that your bank or payment provider may take additional time to post the refund.
Refunds do not include original shipping fees unless the item is defective or incorrect.
🚚 Return Shipping
Customers are responsible for return shipping costs, unless the item is defective or incorrect
Shipping costs are non-refundable
We recommend using a trackable shipping service
🔄 Return Process
To start a return, please contact us at:
Include:
Your order number
The reason for the return
Clear photos if the item is damaged or defective
Returns sent without prior approval will not be accepted.
🔁 Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us at:
❗ Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
Contact us within 48 hours of delivery
Provide photos or videos of the issue
We will resolve the issue as quickly as possible.
🌍 International Orders
International customers are responsible for:
Return shipping costs
Customs duties or taxes (if applicable)
Delivery times may vary depending on destination and customs processing.
📞 Contact Us
If you have any questions about our Refund & Returns Policy, contact us at: