{"id":242,"date":"2025-12-26T00:18:28","date_gmt":"2025-12-26T00:18:28","guid":{"rendered":"https:\/\/razomr.com\/?page_id=242"},"modified":"2025-12-29T03:36:16","modified_gmt":"2025-12-29T03:36:16","slug":"refund-returns-policy","status":"publish","type":"page","link":"https:\/\/razomr.com\/en\/refund-returns-policy\/","title":{"rendered":"Refund &amp; Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"242\" class=\"elementor elementor-242\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-81827a2 e-con-full e-flex e-con e-parent\" data-id=\"81827a2\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b6fe4d elementor-widget elementor-widget-eael-breadcrumbs\" data-id=\"2b6fe4d\" data-element_type=\"widget\" data-widget_type=\"eael-breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"eael-breadcrumbs\">\n\t\t\t\t\t\t<div class=\"eael-breadcrumbs__prefix\">\n\t\t\t\t<a href=\"https:\/\/razomr.com\/en\/\" class=\"eael-breadcrumbs__prefix-link\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-home\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M280.37 148.26L96 300.11V464a16 16 0 0 0 16 16l112.06-.29a16 16 0 0 0 15.92-16V368a16 16 0 0 1 16-16h64a16 16 0 0 1 16 16v95.64a16 16 0 0 0 16 16.05L464 480a16 16 0 0 0 16-16V300L295.67 148.26a12.19 12.19 0 0 0-15.3 0zM571.6 251.47L488 182.56V44.05a12 12 0 0 0-12-12h-56a12 12 0 0 0-12 12v72.61L318.47 43a48 48 0 0 0-61 0L4.34 251.47a12 12 0 0 0-1.6 16.9l25.5 31A12 12 0 0 0 45.15 301l235.22-193.74a12.19 12.19 0 0 1 15.3 0L530.9 301a12 12 0 0 0 16.9-1.6l25.5-31a12 12 0 0 0-1.7-16.93z\"><\/path><\/svg><\/a>\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t<div class=\"eael-breadcrumbs__content\"><a href=\"https:\/\/razomr.com\/en\/\">Home<\/a> <span class=\"eael-breadcrumb-separator\">\/<\/span> <span class = \"eael-current\">Page<\/span><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-a40a2ed e-con-full e-flex e-con e-child\" data-id=\"a40a2ed\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-024d3b0 elementor-widget elementor-widget-heading\" data-id=\"024d3b0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83d\udd04 Refund &amp; Returns Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3918fba elementor-widget elementor-widget-text-editor\" data-id=\"3918fba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"280\" data-end=\"409\">\u00a0<\/p><p data-start=\"244\" data-end=\"278\"><em data-start=\"244\" data-end=\"278\">Last updated: 12\/29\/2025<\/em><\/p><p data-start=\"302\" data-end=\"407\">At <strong data-start=\"305\" data-end=\"315\">Razomr<\/strong>, customer satisfaction is our priority. Please read our refund and return policy carefully<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-86bdc9f e-flex e-con-boxed e-con e-child\" data-id=\"86bdc9f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ed21a4 elementor-widget elementor-widget-heading\" data-id=\"3ed21a4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83d\udce6 Returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1c4a4d elementor-widget elementor-widget-text-editor\" data-id=\"a1c4a4d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"431\" data-end=\"480\">We accept returns <strong data-start=\"449\" data-end=\"479\">within 30 days of delivery<\/strong>.<\/p><p data-start=\"482\" data-end=\"510\">To be eligible for a return:<\/p><ul><li data-start=\"513\" data-end=\"585\">The item must be unused and in the same condition that you received it<\/li><li data-start=\"588\" data-end=\"632\">The item must be in its original packaging<\/li><li data-start=\"635\" data-end=\"666\">Proof of purchase is required<\/li><li data-start=\"426\" data-end=\"494\">You may request a return <strong data-start=\"451\" data-end=\"469\">within 14 days<\/strong> of receiving your order.<\/li><li data-start=\"426\" data-end=\"494\">Items must be <strong data-start=\"511\" data-end=\"521\">unused<\/strong>, <strong data-start=\"523\" data-end=\"536\">undamaged<\/strong>, and in their <strong data-start=\"551\" data-end=\"573\">original packaging<\/strong><\/li><li data-start=\"577\" data-end=\"673\">Certain items such as personal care products or customized items may not be eligible for return.<\/li><\/ul><p>\u00a0<\/p><p data-start=\"668\" data-end=\"722\">\u274c The following items are <strong data-start=\"694\" data-end=\"721\">not eligible for return<\/strong>:<\/p><ul data-start=\"723\" data-end=\"845\"><li data-start=\"723\" data-end=\"778\"><p data-start=\"725\" data-end=\"778\">Items that have been used or damaged after delivery<\/p><\/li><li data-start=\"779\" data-end=\"811\"><p data-start=\"781\" data-end=\"811\">Items returned after 30 days<\/p><\/li><li data-start=\"812\" data-end=\"845\"><p data-start=\"814\" data-end=\"845\">Clearance or final sale items<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6084ef1 e-flex e-con-boxed e-con e-child\" data-id=\"6084ef1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ab4b033 elementor-widget elementor-widget-heading\" data-id=\"ab4b033\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83d\udcb0 Refunds<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1dd084 elementor-widget elementor-widget-text-editor\" data-id=\"c1dd084\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1363\" data-end=\"1406\">Once your return is received and inspected:<\/p><ul data-start=\"1407\" data-end=\"1612\"><li data-start=\"1407\" data-end=\"1473\"><p data-start=\"1409\" data-end=\"1473\">We will notify you of the approval or rejection of your refund<\/p><\/li><li data-start=\"1474\" data-end=\"1544\"><p data-start=\"1476\" data-end=\"1544\">Approved refunds will be processed to your original payment method<\/p><\/li><li data-start=\"1474\" data-end=\"1544\"><p data-start=\"1476\" data-end=\"1544\">Refunds are issued within <strong data-start=\"1573\" data-end=\"1595\">7\u201310 business days<\/strong> after approval<\/p><\/li><\/ul><p data-start=\"1614\" data-end=\"1705\">Please note that your bank or payment provider may take additional time to post the refund.<\/p><p data-start=\"1614\" data-end=\"1705\">Refunds do not include original shipping fees unless the item is defective or incorrect.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-52e3d63 e-flex e-con-boxed e-con e-child\" data-id=\"52e3d63\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dbba296 elementor-widget elementor-widget-heading\" data-id=\"dbba296\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83d\ude9a Return Shipping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b28078 elementor-widget elementor-widget-text-editor\" data-id=\"4b28078\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul data-start=\"1145\" data-end=\"1341\"><li data-start=\"1145\" data-end=\"1247\"><p data-start=\"1147\" data-end=\"1247\">Customers are responsible for <strong data-start=\"1177\" data-end=\"1202\">return shipping costs<\/strong>, unless the item is defective or incorrect<\/p><\/li><li data-start=\"1248\" data-end=\"1289\"><p data-start=\"1250\" data-end=\"1289\">Shipping costs are <strong data-start=\"1269\" data-end=\"1287\">non-refundable<\/strong><\/p><\/li><li data-start=\"1290\" data-end=\"1341\"><p data-start=\"1292\" data-end=\"1341\">We recommend using a trackable shipping service<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-582f070 e-flex e-con-boxed e-con e-child\" data-id=\"582f070\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-efda790 elementor-widget elementor-widget-heading\" data-id=\"efda790\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83d\udd04 Return Process<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da4c0ad elementor-widget elementor-widget-text-editor\" data-id=\"da4c0ad\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"874\" data-end=\"914\">To start a return, please contact us at:<\/p><p data-start=\"916\" data-end=\"941\">\ud83d\udce7 <strong data-start=\"919\" data-end=\"941\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"921\" data-end=\"939\">support@razomr.com<\/a><\/strong><\/p><p data-start=\"943\" data-end=\"951\">Include:<\/p><ul data-start=\"952\" data-end=\"1056\"><li data-start=\"952\" data-end=\"973\"><p data-start=\"954\" data-end=\"973\">Your order number<\/p><\/li><li data-start=\"974\" data-end=\"1003\"><p data-start=\"976\" data-end=\"1003\">The reason for the return<\/p><\/li><li data-start=\"1004\" data-end=\"1056\"><p data-start=\"1006\" data-end=\"1056\">Clear photos if the item is damaged or defective<\/p><\/li><\/ul><p data-start=\"1058\" data-end=\"1115\">Returns sent without prior approval will not be accepted.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7ec3128 e-flex e-con-boxed e-con e-child\" data-id=\"7ec3128\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc279e0 elementor-widget elementor-widget-heading\" data-id=\"fc279e0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83d\udd01 Exchanges<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66cd05c elementor-widget elementor-widget-text-editor\" data-id=\"66cd05c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1729\" data-end=\"1830\">We only replace items if they are <strong data-start=\"1763\" data-end=\"1787\">defective or damaged<\/strong>.<br data-start=\"1788\" data-end=\"1791\" \/>If you need an exchange, contact us at:<\/p><p data-start=\"1832\" data-end=\"1857\">\ud83d\udce7 <strong data-start=\"1835\" data-end=\"1857\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1837\" data-end=\"1855\">support@razomr.com<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-0930a59 e-flex e-con-boxed e-con e-child\" data-id=\"0930a59\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b8c87a elementor-widget elementor-widget-heading\" data-id=\"4b8c87a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u2757 Damaged or Incorrect Items<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea34cfe elementor-widget elementor-widget-text-editor\" data-id=\"ea34cfe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1897\" data-end=\"1952\">If you receive a damaged, defective, or incorrect item:<\/p><ul data-start=\"1953\" data-end=\"2039\"><li data-start=\"1953\" data-end=\"1997\"><p data-start=\"1955\" data-end=\"1997\">Contact us within <strong data-start=\"1973\" data-end=\"1997\">48 hours of delivery<\/strong><\/p><\/li><li data-start=\"1998\" data-end=\"2039\"><p data-start=\"2000\" data-end=\"2039\">Provide photos or videos of the issue<\/p><\/li><\/ul><p data-start=\"2041\" data-end=\"2090\">We will resolve the issue as quickly as possible.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-726bb74 e-flex e-con-boxed e-con e-child\" data-id=\"726bb74\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca0fd85 elementor-widget elementor-widget-heading\" data-id=\"ca0fd85\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83c\udf0d International Orders<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ad730e elementor-widget elementor-widget-text-editor\" data-id=\"4ad730e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2125\" data-end=\"2169\">International customers are responsible for:<\/p><ul data-start=\"2170\" data-end=\"2239\"><li data-start=\"2170\" data-end=\"2195\"><p data-start=\"2172\" data-end=\"2195\">Return shipping costs<\/p><\/li><li data-start=\"2196\" data-end=\"2239\"><p data-start=\"2198\" data-end=\"2239\">Customs duties or taxes (if applicable)<\/p><\/li><\/ul><p data-start=\"2241\" data-end=\"2313\">Delivery times may vary depending on destination and customs processing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4087aa0 e-flex e-con-boxed e-con e-child\" data-id=\"4087aa0\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-81e182e elementor-widget elementor-widget-heading\" data-id=\"81e182e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\ud83d\udcde Contact Us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fdfb848 elementor-widget elementor-widget-text-editor\" data-id=\"fdfb848\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2338\" data-end=\"2413\">If you have any questions about our Refund &amp; Returns Policy, contact us at:<\/p><p data-start=\"2415\" data-end=\"2468\">\ud83d\udce7 <strong data-start=\"2418\" data-end=\"2440\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2420\" data-end=\"2438\">support@razomr.com<\/a><\/strong><br data-start=\"2440\" data-end=\"2443\" \/>\ud83c\udf10 <strong data-start=\"2446\" data-end=\"2468\"><a class=\"decorated-link\" href=\"https:\/\/razomr.com\/contact-us\/\" target=\"_new\" rel=\"noopener\" data-start=\"2448\" data-end=\"2466\">https:\/\/razomr.com\/contact<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-564a892 e-con-full e-flex e-con e-parent\" data-id=\"564a892\" data-element_type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-f952759 e-con-full e-flex e-con e-child\" data-id=\"f952759\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c141a8d elementor-widget elementor-widget-heading\" data-id=\"c141a8d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Still have questions?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59515f1 elementor-widget elementor-widget-text-editor\" data-id=\"59515f1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Contact our support team and we\u2019ll be happy to help.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3ca2dae e-con-full e-flex e-con e-child\" data-id=\"3ca2dae\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6634500 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"6634500\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/razomr.com\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact Us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At Razomr, customer satisfaction is our priority. We offer a clear and fair refund and return policy to ensure a smooth shopping experience. If you are not satisfied with your purchase, you may request a return or refund within the eligible period, subject to our terms and conditions. Please review this policy for detailed information about returns, refunds, processing times, and eligibility.<\/p>\n","protected":false},"author":1,"featured_media":7,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-242","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund &amp; Returns Policy &#8211; razomr<\/title>\n<meta name=\"description\" content=\"At Razomr, customer satisfaction is our priority. We offer a clear and fair refund and return policy to ensure a smooth shopping experience. If you are not satisfied with your purchase, you may request a return or refund within the eligible period, subject to our terms and conditions. Please review this policy for detailed information about returns, refunds, processing times, and eligibility.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/razomr.com\/en\/refund-returns-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund &amp; Returns Policy\" \/>\n<meta property=\"og:description\" content=\"At Razomr, customer satisfaction is our priority. We offer a clear and fair refund and return policy to ensure a smooth shopping experience. If you are not satisfied with your purchase, you may request a return or refund within the eligible period, subject to our terms and conditions. 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